Responsible Play

Understand the risk

A stake can be lost. Previous results do not predict future outcomes, and no system removes chance. Guests remain responsible for decisions, spending and time.

Set limits first

• Choose a loss limit you can afford without affecting essential costs.
• Set a finishing time and take regular breaks.
• Never borrow to gamble or chase a loss.
• Do not play when distressed, intoxicated or under pressure.

Warning signs

Hiding spending, borrowing, neglecting work or relationships, repeatedly chasing losses and feeling unable to stop are reasons to pause and seek support.

House intervention

Staff may suggest a break, refuse service or end play where continued participation appears unsafe. A guest can request self-exclusion at any time.

Independent support

In Great Britain, GamCare provides free information and support through the National Gambling Helpline on 0808 8020 133. Visit gamcare.org.uk. In an emergency, contact emergency services.

Protecting other people

Do not pressure another guest to play, lend money for gambling or hide losses on their behalf. If you are worried about someone, speak privately to a manager or contact an independent support organisation.

Alcohol and decision-making

Alcohol can impair judgement. The team may slow or stop service and refuse further play where a guest appears unable to make informed decisions. A safe departure may be arranged.

No substitution for professional advice

House limits and staff observations are protective measures, not medical, financial or therapeutic advice. Independent specialist support should be used where gambling is causing harm.