Cancellation & Refund Policy

Restaurant reservations

Bookings of up to eight guests may normally be cancelled without charge at least 24 hours before the confirmed time. A late cancellation or non-arrival may result in the agreed card-guarantee charge.

Groups and private events

Bookings of nine or more guests normally require seven days’ notice. Bespoke events follow the deadline and deposit terms stated in the written proposal because food, staffing and rooms may be committed in advance.

Changes in guest numbers

Tell the house desk as early as possible. A reduction after the applicable deadline may remain chargeable at the confirmed minimum number.

Cancellation by the house

If FrenchJackpotChef cancels, sums paid for the unavailable service are refunded to the original method of payment, normally within 5–10 working days. A replacement date may be offered but is optional.

Service delivery

No physical goods are shipped. Dining, events and salon services are delivered at the Brighton premises on the confirmed date. Confirmations are sent electronically.

How to request a cancellation

Email hello@frenchjackpotchef.com with the booking name, date, guest count and confirmation reference. The cancellation is effective when acknowledged by the house desk.

Processing time

Approved card refunds normally appear within 5–10 working days, but banks may take longer. The house cannot control processing after funds have been released to the payment provider.

Non-refundable third-party costs

A proposal may identify externally commissioned entertainment, specialist equipment or custom products that become non-refundable once ordered. These costs must be disclosed before the deposit is accepted.

Disputes

If a refund appears incorrect, email hello.com with supporting information. We will review the confirmation, notice time and documented costs before replying.